Order & Delivery Terms

DELIVERY INFORMATION

  • We do not deliver to P.O. boxes.
  • If your order is a gift and the recipient is not home, the order shall be left in a location of the driver’s discretion at the customer’s risk. If the driver is unable to leave your order in a reasonable location we shall be in contact to arrange a second delivery attempt (additional delivery charge).
  • If you have ordered catering or any of our cheese hampers, please ensure your order is refrigerated immediately.
  • Please stipulate any specific delivery instructions in the cart. For example if your property is particularly difficult to locate or you would like to provide the driver with a security code to gain access to your front door.
  • If you or the recipient lives in an apartment block, please provide specific details on how delivery can be made.
  • We are unable to advise the exact time to expect your delivery, and are only able to provide a general delivery window.
  • We do our best to deliver on time, however if we are delayed for any reason we will let you know as soon as possible.

Contact info@boatshedmarket.com.au or 08 9284 5176 with any queries, complaints or suggestions.

DELIVERY FEE & ZONES

Flat rate of $25 to the following suburbs only for the delivery of Hampers, Flowers & Gifting.
Refer to "Deli Christmas Delivery" above for relevant fees & zones.

6000 - Perth
6001 - Perth
6003 - Highgate, Northbridge
6004 - East Perth
6005 - Kings Park, West Perth
6006 - North Perth
6007 - Leederville, West Leederville
6008 - Daglish, Shenton Park, Subiaco, Subiaco East
6009 - Crawley, Dalkeith, Nedlands
6010 - Claremont, Karrakatta, Mt Claremont, Swanbourne
6011 - Cottesloe, Peppermint Grove
6012 - Mosman Park
6014 - Floreat, Floreat Forim, Jolimont, Wembely
6015 - City Beach
6016 - Glendalough, Mt Hawthorn
6017 - Herdsman, Osborne Park
6018 - Churchlands, Doubleview, Gwelup, Innaloo, Karrinyup, Woodlands
6019 - Scarborough, Wembley Downs
6020 - Carine, Marmion, North Beach, Sorrento, Watermans Bay
6021 - Balcatta, Stirling
6022 - Hamersley
6023 - Duncraig
6025 - Craigie, Hillarys, Kallaroo, Padbury
6029 - Trigg
6050 - Coolbinia, Menora, Mt Lawley
6052 - Bedford, Ingewood
6053 - Bayswater
6059 - Dianella
6060 - Joondanna, Tuart Hill, Yokine
6100 - Burswood, Lathlain, Victoria Park
6101 - Carlisle, Carlisle North, Carlisle South, East Victoria Park
6102 - Bentley, St James
6103 - Rivervale
6104 - Ascot, Belmont, Redcliffe
6148 - Ferndale, Riverton, Rossmoyne, Shelley
6149 - Bull Creek, Leeming
6150 - Bateman, Murdoch, Winthrop
6151 - Kensington, South Perth
6152 - Como, Karawara, Manning, Salter Point, Waterford
6153 - Applecross, Ardross, Brentwood, Mt Pleasant
6154 - Alfred Cove, Booragoon, Myaree
6155 - Canning Vale, Willetton
6156 - Attadale, Melville, Willagee
6157 - Bicton, Palmyra
6158 - East Fremantle
6159 - North Fremantle
6160 - Fremantle
6162 - Beaconsfield, South Fremantle, White Gum Valley
6023 - Duncraig
6025 - Craigie, Hillarys, Kallaroo, Padbury
6026 - Kingsley, Woodvale
6029 - Trigg
6163 - Bibra Lake, Coolbellup, Hamilton Hill, Hilton, Kardinya, North Lake, O'Connor, Samson, Spearwood
6166 - Coogee, Henderson, Munster, Wattleup

IN-STORE COLLECTION INFORMATION

Please bring your order confirmation with you and collect your from the relevant department. If you are unsure, please ask for the supervisor on duty.

Cheese Hampers or Cheese & Wine Hampers
Cheese Department

Grocery Hampers
Grocery Department

Catering
Deli Department

Flowers, Valentine's Day Hampers or Mother's Day Hampers
Flower Department

ALL PLATERS SERVED COLD

Please note that all of our platters are served cold.

ALLERGEN STATEMENT

Whilst we endeavour to cater to specific dietary requirements, please be advised that food prepared on-site and all of our catering is made in a facility that uses milk, eggs, gluten, wheat, soybean, peanuts, shellfish/crustacean, sesame, lupin, mollusc, fish and tree nuts.

ORDER CHANGES & ADDITIONS

We cannot make changes or additions to your order once it has been submitted. In accordance with the Australian Consumer Protection legislation we require 24 hours notice prior to the collection or delivery of catering in order to process a refund and a fee of $10 will be applied to cover the transaction fees charged by our third party vendor.

RETURNS AND REFUNDS

We do our best to make sure that every order has been fulfilled correctly – but we acknowledge that mistakes do happen and are more than happy to chat to you and resolve the situation if you are not completely satisfied. Please contact our Customer Service team immediately and we will either add a credit note to your next order or arrange a refund.

Contact: info@boatshedmarket.com.au or 08 9284 5176.

MASTERCLASS REFUNDS

Boatshed Market processes refunds in accordance with the Australian Consumer Protection legislation. Due to the limited tickets we sell for masterclasses and a high demand we require 24 hours notice prior to the class starting in order to process refunds.